Include your deadline in the order form's deadline field or in the notes section. If we can't meet it, we'll let you know right away.
How to Place an Order
Get a quote. Every order form starts with a quick quote generator, just a few questions to get you a price fast.
Submit your order. The order form collects your final specs, artwork files, and contact info. No account required.
We review your order. Our two-person team will look over your artwork and work order. If anything looks off, we'll reach out by email.
Pay your invoice. We'll send an invoice through QuickBooks. Don't pay until you receive it, your order isn't confirmed until then. Once paid, your order goes on our production schedule.
Top Reasons for Delay
Check your spam folder.
Artwork is not print ready.
Delayed payment.
When Your Order is Finished.
Pickup available 24/7 via keypad entry — code and instructions in your notification email.
Hours by appointment. Email us to schedule.
Shipping from our copy center or giclée studio. You'll get emails when your label is created and when it's delivered.
Shipping from one of our bulk printing or sign printing partners, we will email tracking information upon request.
Orders don't go into production until payment is received. If your order is urgent, pay promptly.
About PGH Print Ship
We're a small Pittsburgh print shop, and that's our superpower. Being small means we give every project real attention. Through our in-house fine art & photo giclée studio, production copier center, and network of local and national print partners, we can produce orders and stay competitive with any national website.
We serve businesses, event organizers, musicians, artists, schools, churches, and nonprofits of all sizes. If we can't do something in-house, we probably know who can.
We want to see you succeed. The more you grow, the more you'll print.
Please use our website to place your order or inquire about a turnaround.
Quality & Color Guarantee
We want you to be happy with your order. We're glad to print a sample before any run.
If you approve a physical proof and the finished product differs beyond our allowable tolerances, we'll reprint the affected items or issue store credit.
If you don't request a proof, you waive your right to reprints or credit.
Color output can vary ±15%. We don't offer color matching by default, but let us know your needs and we'll find the best solution for your timeline and budget.
We are not liable for delays caused by weather, shipping carriers, power outages, or equipment failures. If anything goes wrong on our end, we'll do everything we can to make it right.
All communication happens by email.
For any questions, file updates, changes, or cancellations, reply to the order confirmation email that matches your order.
Templates
Business Cards PDF - JPG - Open in Canva
Pocket Folders PDF
Trifold Brochures PDF
Advertising Flags PDF
Event Tents PDF
Table Cloths PDF
Don't see what you need?
Leave the file field blank and mention your template request in the notes field, including the program you use (Illustrator, Photoshop, or Canva). We'll make one for you.
Our customers expect thoroughness and accuracy. We ask that you order with the same care and detail so we can do our best work.
File Resolution
If your file is raster (pixel-based), use our File Resolution Calculator.
Quick DIY check: Divide your file's pixel dimensions by 300 (for high quality) or 150 (acceptable quality) to find the maximum print size.
Every order form includes a notes section.
Mention any special details or requests like a proof. The more info you give us upfront, the better we can assess how, when, and whether we can produce your order.
Design Tips - File Format & Color
Fine Art & Photo Printing
Save files as JPG or TIFF.
RGB is preferred.
All graphics should be 150-300 DPI.
Copy Center, Signs, & Banners
Save files as PDFs.
CMYK is preferred.
All graphics should be 150-300 DPI or vector with fonts embedded.
DTF & UV-DTF Printing
Save files transparent PNG.
RGB is preferred.
All graphics should be 150-300 DPI.
Cancellations or artwork changes cannot be made once production on your order has started.
Since every order is custom, there is nothing we can do with your order once it is printed.
Design Tips - Copy Center - Specific Tips
Avoid large areas of solid color, use gradients or textures to minimize visible banding lines.
Happy to do a test print before your full run.
It's just Josh and Britt, we are in production 99% of the time. Please give us a little grace if you're expecting a response.
We process 35 - 75 orders a day and aren't able to take phone calls or respond to DMs.
We are incredibly grateful for every customer and every order.
Design Tips - Copy Center - Bleed, Cut Lines & Safe Area
Bleed +0.125” added to the cut line.
Extend your background to the edge of the file on all four sides. This prevents white edges after trimming.
Cut line, size of your finished print.
Don't design elements to land exactly on the cut line, as cutting can shift slightly.
Safe area -0.125” inside of the cut line.
Keep important text and graphics inside the safe area.
White Edge = 0.25” around image.
Design your file 0.25” smaller on each side when ordering with a white edge. No need to worry about bleed or safe area.
We pride ourselves on 5-Star service, if you receive anything less, please let us know.
Branding Guidelines
for featuring the PGH Print Ship name/logo.
If you'd like to include our name or logo on your print:
Name: Write as PGH Print Ship all caps for "PGH," title case for "Print Ship," single spaces between words.
Web address: Write as PghPrintShip.com title case, no spaces.
Font: "Share" or any bold sans-serif. Use solid black or solid white, whichever contrasts with your background.
Logo: Do not stretch, skew, or alter the logo in any way.
Our greatest advantage is how small we are and how big we imagine.
All orders are submitted under the understanding that you own the artwork or have permission to reproduce it. Copyright infringement carries serious fines and legal consequences for both printer and customer, the violation occurs when we sell the item to you, regardless of whether you resell it. We reserve the right to contact authorities if we believe copyright laws are being violated.